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RETURNS POLICY

 

Regrow Hair is committed to providing quality products to our customers.  If  you are not completely satisfied with any product, please return it to us within 7 days of receipt, with proof of purchase and we will replace it for you or exchange your goods, providing  the goods are in their original condition. 

Please ensure goods for exchange arrive in good condition, as items that cannot be resold will not be exchanged. 

If you do receive a product that is faulty, please do not hesitate to call us on 09-525-0224 or email to info@regrowhair.co.nz  to arrange return delivery and an exchange or refund.  We can only process returns and refunds for items purchased by direct mail or the internet site. 

As proof of sending does not guarantee our receipt of your notice,  you must ensure that you have received an acknowledgement from us, which will be sent within 3 working days of our receipt and should be retained by you. 

Please choose your packs and products carefully as we do not refund if you change your mind.

 

What to do:

 

Affix postage on your parcel with the  return address label from your parcel.   All returns/reorders will be charged the standard delivery rate.  Please call us to place a reorder. 

Return Address:

Regrow Hair Company Ltd

93 Beechdale Crescent

Pakuranga

Auckland 2010

 

The information  collected will be used to send you the information you have requested and to help us develop the site to be useful to you.  We may share non-personal aggregate statistics (group) date about our readers, sales and traffic patterns with partners or other parties.  However, we do not sell or share any information about individual users.

Regrow Hair complies with the Privacy Act 1993.  Personal details and all records are private and confidential.

 

We don’t rent or sell  email addresses!

 

Your email address is purely for the identification purposes and/or if you choose to receive email newsletters and specials from us.  Once you have and logged in you will have access to all specials, information and services. 

The Service may also place cookies on your computer.  These are only accessible by us and will only be used to track the pages of the web site visited by you, in order for us to build a better site more tailored to your needs and interests.  Our cookies do not record personal information about you, merely your computer. 

In addition to Regrow Hair’s safeguards your personal data is protected inNew Zealandby the Privacy Act.  This provides, amongst other things, that the data we hold about you should be processed lawfully and fairly.  It should be accurate, relevant and not excessive.  The information should be kept up to date, where necessary, and not retained for longer than is necessary.  You have the right to see what is held about you and correct any inaccuracies.  Regrow Hair treats all the data held with the utmost confidence and security.  Any details you give will remain completely confidential.

 

Shipping and Delivery Information 

In New Zealand: 

Orders incur a $10.00 delivery fee. Orders over $150 in value are entitled to FREE delivery withinNew Zealand.   Delivery is usually overnight and rural deliveries within 2-3 working days from receipt of payment.

If your order is to be delayed we will notify you, and let you know when to expect delivery. 

Delivery charges cover packaging, delivery and insurance.  All parcels require signature on delivery.   Please note delivery times are approximate.

 

 

International Orders: 

Postage will be charged at the current New Zealand Post rate.  Delivery is usually within 7-10 working days to most destinations, from receipt of payment.  For more information and shipment estimate times visit www.nzpost.co.nz. 

Regrow Hair will not accept any liability or make compensation payments for any items that are shipped overseas and are prohibited items for that country.   It is your responsibility to ensure that your order does not contain any prohibited or restricted items and you should check with customs and/or quarantine authority of the country concerned before placing your order.  Many of these organisations have informative websites.

 

 

PRIVACY POLICY 

Regrow Hair is committed to protecting your privacy.  We will not collect any information about individuals, except where it is specifically and knowingly provided by them.  Examples of such information are: 

Name

Address

Telephone number

Email address

Occupation